A chatbot for your Shopify shop
NOVA is an AI chatbot for online shops: it answers questions about shipping, returns, payment and range using the content already in your shop. We are currently working on a Shopify app for installation from the shop backend – but NOVA already works in the shop today via the standard embed snippet.
How a Shopify chatbot with NOVA works
In online retail, small things decide whether a purchase is abandoned: how long does shipping take, what does a return cost, until when can I withdraw, does this item suit what I have in mind. If the answer sits three clicks away in the footer, it often goes unsearched – and the basket is left behind.
NOVA works with the content of your shop: shipping and returns terms, FAQ pages, product descriptions, sizing and care notes. The same texts your customers could find themselves – just on request, in the chat window, at the point where the question arises.
There is no separate knowledge base. Change a shipping term in the shop and the new information applies. And whatever is nowhere in the shop will not be invented: NOVA then says it does not have the answer and points to your contact route.
The planned Shopify app is meant to simplify setup – installed from the shop backend, with no intervention in the theme and without a theme change taking the embed with it.
What a chatbot in an online shop delivers
Questions about shipping and returns get answered in the shop instead of leading to a bounce.
Recurring questions stop landing in the support inbox.
Answers in the language of the question – without translating the shop.
No third-country transfer, no order data at the chatbot provider.
What a shop chatbot can do – and what it cannot
NOVA is an information system, not an ordering system. It gives information about what is documented in your shop and does not intervene in orders, payments or customer accounts. So it cannot start returns, change addresses or issue credit notes.
That is a deliberate boundary. A chatbot that makes commitments on its own initiative or triggers processes creates exactly the cases that cost you time afterwards – and, in case of doubt, bind you legally. NOVA reproduces what you have written.
For data protection that also means: no order or customer data has to flow to a chatbot provider. NOVA processes in our German data centre, with no third-country transfer and no training on your content – unlike the widespread shop chatbots that pass input on to US services. What applies here in detail is set out under What is a GDPR-compliant chatbot?.
Current status: The Shopify app is in development – to that extent this page describes a planned feature and not current scope. We deliberately do not name a date. NOVA itself is available and can be placed in a Shopify shop today via the embed snippet.
Häufige Fragen
Can I use NOVA in the shop today?
Yes, via the standard embed in the theme. The planned app is meant to simplify installation and fit better into the shop backend.
Where does the chatbot take its answers from?
From the content of your shop – shipping and returns terms, FAQ pages, product descriptions. There is no separate knowledge base to fill, and NOVA adds nothing of its own.
Can NOVA process orders or start returns?
No. NOVA gives information but does not intervene in orders, payments or customer accounts. That is a deliberate boundary.
Can the chatbot give the order status?
No. That would require access to order data – NOVA does not do that. It can, however, explain where your customers can check the status themselves, if that is described in the shop.
Does it work for international customers too?
Yes. NOVA answers in the language of the question, even if your shop only exists in German. There is more on this on the multilingual chatbot page.
Is this GDPR-compliant?
Processing runs in our German data centre, with no third-country transfer and no training on your content. Order and customer data never reaches the chatbot in the first place.
When is the app coming?
We will only name a date once it is dependable. Write to us and we will get in touch as soon as it is available.
What else NOVA can do
Tell us if you need this
This feature is in the works. Drop us a line – we'll let you know as soon as it is available, and your requirements can still shape it.
