Since June this year it has been mandatory – digital accessibility. The term may first bring to mind high kerbs and missing lifts. But as digitalisation advances, accessibility matters more and more in the digital space too.
What does the law say?
Since 28 June 2025, companies have been obliged to make their digital products accessible – websites, apps, digital tickets and more. Companies with fewer than ten employees and annual turnover below two million euros are exempt. The law requires digital offerings to be perceivable, operable, understandable and robust.
Inclusion works digitally too
Every person, regardless of age, gender, nationality or physical ability, should be able to use digital services.
Accessible – more than a read-aloud function
Real accessibility takes more than a read-aloud function: high-contrast colour schemes, layouts that can be enlarged, image descriptions and subtitled audio content. Motor impairments have to be considered as well.
What can I do?
- Check your own products for accessibility
- Provide alternatives (documents, for instance)
- Offer customer service by email or telephone too
- Know your audience – and prioritise accordingly
The German charity Aktion Mensch offers useful tools for testing your own website.
